Customer Service and Ordering

JRF Ortho specializes in providing orthopedic surgeons with the highest viability, most widely available cartilage solutions in the industry. JRF Ortho delivers specialized allografts to meet unique surgical needs and routinely fills special requests. Call 877-255-6727 to place an order.

Our Allograft Service Coordinators (ASC) are highly trained to size match, assess and verify the sizing suitability of the allografts provided for each individual patient. They also coordinate with technicians, physicians and customer service personnel to ensure the proper allograft is delivered for each surgical case. Our ASC’s are available to provide superior customer care 24/7 to handle all technical support needs and emergencies.

JRF Ortho is making the ordering of fresh osteochondral allografts, tendons and menisci grafts easy for you, resulting in a suitable graft match in the shortest time possible. There are now two ways to order fresh grafts.

Option 1: One step secure online ordering process! 
To place an order, please register for an account and / or log into the secure online order form where you can also seamlessly place your order and upload your medical images. Click here for ordering instructions and navigating the portal.

By logging in, you will be able to:

  • Place secure graft orders on any mobile device at any time of day (or night!)
  • Track and view the status of your orders
  • Access different types of JRF Ortho information and clinical research

Option 2: Paper and mail
Alternatively, you can complete the JRF Ortho order form and send with an MRI or X-ray, showing properly placed magnification markers, to:

JRF Ortho
6746 S Revere Pkwy, Ste B-125
Centennial, Colorado 80112

To send digital films for a current order:
Digital films can be uploaded securely by logging in using this link. This will ensure that your patient's images are received and that JRF Ortho can look for a suitable graft match in the shortest time possible. Uploading instructions can be accessed here.